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Format: PDF
Size: 12 pages; best printed out on 11" x 17" paper (trim size is 11" x 14"), or make smaller copies on 8½” x 11” paper.
Intended audience: Frontline workers, managers and physicians
Best used: Download the PDF or read all of the stories online.
Cover Story: Simple Steps to Superior Service
Feature: Going for the Gold (Spray Paint in Hand)
From the Desk of Henrietta: Sugar—the New Tobacco?
Plan, Do, Study, Act: One-to-One Assistance Boosts Charity Applications
Editor's Letter: Putting the 'Care' back into 'Health Care'
All in a Day's Work cartoon: Everyday Magic
Around the Regions: Tips on Keeping Injury Rates Down, From KP's Leading Region; Fontana NICU Gives Parents Around-the-Clock Access; Colorado Nurses Fly the Talk.
Back cover poster: Service Is Our Passion
The Spring 2012 issue of HANK, the Labor Management Partnership's quarterly magazine.
