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Level 3: Team members understand key performance metrics
Level 3: At least half of team members can articulate what the team is improving and what their contribution is
Level 4: Unit performance data is discussed regularly
Level 4: Large majority of team members are able to articulate what the team is improving and their contribution
Level 5: Team members able to connect unit performance to broader strategic goals of company
Level 5: Full transparency of information
Level 5: Team is working on tests of change related to staffing, scheduling, financial improvement, and other daily operations issues
Archived content
Live, non-archived content
Long Teaser
A toolkit on team member engagement for Level 3 and 4 teams.
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Topics
Communication
Culture
Role
Frontline Managers
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Date of publication
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Team Level
Level 3
Level 4
Level 5
Path to Performance Dimensions
Team Member Engagement
Content Type
Toolkit
Content Goal
Instruct
Subject
Linksets
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Communicate out
Make sure everyone in the department know what the UBT is working on.
Ways to Take Action Now
Instruct
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Data, data everywhere
Get comfortable with the available data so you can understand your team's progress.
Ways to Take Action Now
Instruct
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Make it visual
Hudding at a visual board pulls team members in.
Ways to Take Action Now
Instruct
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What's It Look Like in Practice?
Go Exploring
Inspire
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Training
Go Exploring
Inform