Twenty years ago, I was in the fifth grade pretending to be a Power Ranger!!! I always knew I wanted to do something medical related or something that involved teaching people. As a senior UBT consultant, I get the best of both worlds. I can help improve health care while teaching my peers about the LMP. The LMP has helped many people to understand their role here at Kaiser Permanente. It helps the front line to develop their leadership skills and really take ownership and accountability over how their department performs. It’s empowering to know that this model not only improves the member experience, but also helps to grow and nurture future leaders.

Before I was in a UBT, I couldn’t bring up concerns to the whole department in an environment where I felt I was heard, like (what happens now) in a huddle. I’m all about fairness. I hate for people who do the work to be shut down. We need to have a voice so that we can be heard and make things better for ourselves and our patients.