Issue Resolution (classroom)

Course description

The goal of this course is to teach employees about issue resolution (IR)—a system for quickly resolving workplace issues by those directly involved with the issues. This course helps learners to understand best ways to manage conflict, the IR components, and the benefits to use this system as an alternative (not a replacement) for the grievance process.

Path to Performance

N/A

Duration

45 minutes

Who should attend

UBT Co-leads, stewards and management leaders who work with teams to resolve conflicts

Course requirements

Labor Management Partnership Orientation (LMPO)

Tips and Tools

 Get the tools you need to support you.

• Issue Resolution and Corrective Action User Guide
• Issue Resolution Form
• Issue Resolution Step by Step
• Differences Between Grievances and Issue Resolution
• Issue Resolution: Tips From a Union Leader