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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

microscope

Tracking Time Yields Results

Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.

Details
Why This Matters
  • Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
Test of Change
  • Documenting and tracking the time to process tissue specimens
Tags: Performance Improvement, ServiceLaboratory
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A slide under a microscope

Speedy Slides Boost Service

On-time distribution of pathology slides increased 26 percent in two years, and People Pulse Work Unit Index score improved 30 percent.

Details
Why This Matters
  • Physicians rely on analysis of the slides to diagnose and treat patients.
Test of Change
  • The team used a visual display board that helped it track turnaround times.
Tags: Performance Improvement, ServiceLaboratory
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A provider preparing a patient's arm for a blood draw

Teams Collaborate to Ease Workload

Processing HPV tests now takes less than half the time, so the workload increase has been absorbed with no extra staff.

Details
Why This Matters
  • Colorado labs process two widely used tests central to Kaiser Permanente’s preventive care approach that detect disease early when treatment is highly effective.
Test of Change
  • Teams cross-trained each other on new equipment and on the processes within the two departments.
Tags: Performance Improvement, Preventive Care, ServiceLaboratory
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Rosemary Sanchez, a manager who benefited from interns' help

Summer Interns Jump-Start UBT Projects

Summer interns advanced 12 UBTs at least one level on the Path to Performance.

Details
Why This Matters
  • UBTs get a fresh perspective and daily support to launch projects, while interns gain on-the-job training that translates to their studies and the work world.
Test of Change
  • Interns were given performance improvement training and then assigned to help Level 1, 2 and 3 UBTs launch projects
Tags: Performance ImprovementOther
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Mother with baby and care provider in the NICU

Giving Patients a Voice

Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.

Details
Why This Matters
  • Unit-based teams make innovations that have a big impact when they include patients in their improvement efforts.
Test of Change
  • Members of this NICU host a bimonthly parent advisory council and include moms and dads members in the department’s tests of change
Tags: Culture, Performance Improvement, ServiceInpatient
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