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  • Identifying eligible members for colorectal screening
  • Developing a personalized story for each patient to make it relevant
  • Creating a follow-up process to ensure patients are following through with the test

What can your team do to customize your outreach to patients?

 

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  • Reaching out to patients
  • Emphasizing the value of taking the colorectal screening test
  • Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases? 

 

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  • Identifying members who are eligible for colorectal screening
  • Developing scripting to personalize the importance of the screening
  • Creating a process for follow up with members

What can your team do to humanize your approach in talking to patients about cancer screenings? 

 

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  • Developing specialized scripts for clinical nurse assistants (CNAs), who make outreach calls to patients with hypertension, and for receptionists, who make reminder calls about check-up appointments
  • Refining workflow so CNAs consistently send patients with elevated blood pressure to nurse practitioners for management
  • Referring patients with complex blood pressure medication management for additional consultation

What can your team do streamline processes to meet patient care goals?

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  • Hosting a short-term special clinic for post-transplant patients, enabling them to get all their follow-up care in one visit
  • Creating an Excel spreadsheet of post-transplant patients and their follow-up needs
  • Making outreach calls to patients with care gaps

What can your team do to fill patient care gaps? What else could your team do to proactively meet patient needs?

 

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  • Making a joint commitment that when there is a KP HealthConnect® notification that a patient is due for a health screening, team members follow up by offering to schedule the patient for the screening or asking the necessary questions to fill in missing information in the patient’s medical record
  • Creating a script to help staff members talk to patients about updating their health needs and posting laminated cards on computers to serve as reminders
  • Reporting the weekly screening numbers to staff members so they can track their progress and recognize where they missed opp

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  • Measuring level of staff engagement with patients and successful screenings
  • Coaching and peer-to-peer training of staff
  • Building physician awareness and education

What can your team do to increase staff and patient engagement? What type of coaching does your team need to be succesful? 

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  • Printing out registration slips with questions regarding smoking, so smokers can identify themselves up front
  • Attaching the registration slips to clipboards, so when patients hand the materials to the genetics counselors, the counselors can provide smoking cessation information

What can your team do to help members know what type of programs are available to them? 

 

 

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  • Working with information technology staff to get a list of eligible 11- and 12-year-old girls, and contacting parents and making appointments for those patients
  • Discussing the importance of the vaccine with patients and their parents
  • Scheduling the two follow-up booster shots at the time of the first shot, which required working with IT colleagues to modify the appointment system

What can your team do with technology to reach out to members letting them know what screenings and vaccinations they need?

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  • Studying what other labs were doing and researching the latest technology
  • Collaborating on the purchase of new equipment and gaining support to fast-track the installation
  • Cross-training staff on use of new equipment and departmental processes

What can your team do to be more collaborative with departments you frequently work with? What else could your team do to cross-train staff?

 

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