Team-Tested Practices
Path To Performance
Library
LMP Focus Areas
Learning Portal
Contracts and Agreements
About LMP
Search Results

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Establishing a baseline measurement for how long moms are getting skin-to-skin contact with their new babies
  • Creating talking points of the benefits for both new baby and mother about this critical bonding
  • Communicating with staff to ensure a minimum of 60 minutes of skin-to-skin contact occurs post delivery

 What can your team do to explain the "why" behind what you are doing? 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Using a checklist of important topics as a teaching tool for new parents at discharge with their new baby
  • Speaking with them at a time when they are most likely to understand and take in the information
  • Creating a script for nurses that doesn't feel rehearsed or fake

What can your team do to improve your communication with patients?

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Making phone calls to help make appointments and answer questions
  • Creating a "road map" on how to navigate Kaiser Permanente and utilize services
  • Greeting new members when they come in and provide useful information

What can your team do to welcome new members? And what could your team do to leverage its members' unique strengths and knowledge?

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Sorting and metering mail at fewer locations
  • Centralizing facilities mail processing for greater efficiency
  • Adding meters, offering overtime, and negotiating lower rates for needed vendor services

What can your team do to consolidate supplies or services? What else could your team do to reduce waste?

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Showing providers how to code for accidents and workplace injuries
  • Teaching pharmacies how to ID medications related to injuries and accidents
  • Using electronic drug information system for better cross-referencing

 What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance? 

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Opening the lab a half-hour earlier to prevent long lines at the open of business
  • Shifting work schedules and staggering lunch hours to have more staff covering available time
  • Cross-training staff to register patients, process specimens and draw blood

 What can your team do to improve its workflow? 

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Identifying the problem was with the needle supplier
  • Filing a Responsible Reporting Form, and working together to arrive at the solution
  • Switching needle suppliers to improve care and safety

 What can your team do to listen to the voice of the patient? 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Having lab assistants, not runners, pick up blood samples at 6 a.m. and drop off specimens every half-hour
  • Using clinical lab scientists from other departments to help process blood in the morning
  • Moving weekend shifts for clinical lab scientists to 6 a.m. instead of 9 a.m.

 What can your team do to shift its workflow for the benefit of patients? 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Having medical assistants take vitals instead of waiting for LPNs
  • Huddling twice daily to discuss needs and concerns
  • Dividing labor and shifting schedules where necessary

 What can your team do to huddle more often and more effectively? 

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Educating about the proper use of VTE orders for post-operative patients
  • Coordinating with pharmacists and other teams to ensure orders are followed
  • Outlining how the Joint Commission's SCIP guidelines can help improve compliance

 What can your team do to work with other teams to improve outcomes for patients? 

 

( end node.html.twig ... )

Subscribe to Quality