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Format: PDF
Size: 16 pages; print on on 8½” x 11” paper (for full-size, print on 11" x 14" and trim to 9.5" x 11.5")
Intended audience: Frontline workers, managers and physicians
Best used: Download the PDF or read all of the stories online using the links below.
Safe to Speak Up?
Open communication leads to better patient outcomes and a more engaged workforce, and there are surefire ways to build a culture where people feel free to raise concerns.
When Something Goes Wrong
Two Northern California teams discover that putting a system in place for reporting errors helps create an environment where people feel safe speaking up.
Making Sense of the Path to Performance
How does a team figure out what it needs to do to get from one level to the next? Regionally developed checklists are making the path clear.
Rolling In With the Right Solution
Helping infirm patients get from a local transit stop to the medical center was a time-consuming problem—until this Mid-Atlantic States team figured out a solution.
Tips and Tools
Around the Regions
Puzzles and Games
Labor History
From the Desk of Henrietta: Cough It Up
All in a Day's Work cartoon: To Speak or Not to Speak
Back cover poster: 10 Steps to Great Huddles
The Spring 2013 issue of HANK, the Labor Management Partnership's quarterly magazine, focuses on having open communication which leads to an environment where it's safe to speak up.