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Format: PDF

Size: 16 pages; print on on 8½” x 11” paper (for full-size, print on 11" x 14" and trim to 9.5" x 11.5")

Intended audience:  Frontline workers, managers and physicians

Best used: Download the PDF or read all of the stories online using the links below.

Safe to Speak Up?

Open communication leads to better patient outcomes and a more engaged workforce, and there are surefire ways to build a culture where people feel free to raise concerns.

When Something Goes Wrong

Two Northern California teams discover that putting a system in place for reporting errors helps create an environment where people feel safe speaking up.

Making Sense of the Path to Performance

How does a team figure out what it needs to do to get from one level to the next? Regionally developed checklists are making the path clear.

Rolling In With the Right Solution

Helping infirm patients get from a local transit stop to the medical center was a time-consuming problem—until this Mid-Atlantic States team figured out a solution.

Tips and Tools
Around the Regions
Puzzles and Games
Labor History
From the Desk of Henrietta: Cough It Up
All in a Day's Work cartoon: To Speak or Not to Speak
Back cover poster: 10 Steps to Great Huddles
Safe to Speak Up?
When Something Goes Wrong
Transforming Transport
Labor History: Physician, Kaiser Permanente President, Ironworker
Archived content
Live, non-archived content
Short Teaser

Safe to Speak up?

Medium Teaser

Open communication leads to better patient outcomes, and there are surefire ways to build a culture where engaged employees feel safe speaking up. Find out how in this issue.

Long Teaser

The Spring 2013 issue of HANK, the Labor Management Partnership's quarterly magazine, focuses on having open communication which leads to an environment  where it's safe to speak up.

 

Nav Section
Topics
Culture
Editor (if known)
Tyra Ferlatte
Hank
Spring 2013
Keywords
speaking up
Attached file
Date of publication
This has been edited
0
Hank cover image
Cover of 2013 Spring Hank
Hank cover art high-res
Hank cover art low-res
Content Goal
Inspire
Instruct
Hank Issue Number
35

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