“Nobody really likes to go to the dentist, so it’s important for me when I see my patients that they are happy to see me. We worked on a project called Comfort Menu, where we offer patients personal headphones, pillows and blankets to help them feel more comfortable when they come in for a dental appointment. Even though this was a region-wide project, our team was able to personalize what we offered our patients at our clinic. If we don’t speak up, we’ll quit getting asked for our opinion. ”