“Everything is a conversation for a unit-based team. Through the partnership, we’ve been able to make it a model. We constantly have to shore it up. There are people who come into the organization who don’t understand the UBT model. We have some places where UBTs are working really well. Labor needs to be more engaged and we need to continue to beat that drum on a department level. A UBT is only as successful as your willingness to participate. It can’t just be about management—it takes us all coming together.”