“Our staff has had some real fears. The communication that the staff was receiving was not being delivered in a way that resonated with them, so we turned our break room into a mini-command center. We broke down some of the information and clarified processes by mapping them out on a white board.  We are also setting up a ‘thank you’ board so we can recognize each other. We learned the correct way to don a mask — it’s these little details that were contributing to the fear. Our team has been cross-training prior to this, and they’ve really stepped up and covered where they’ve been needed. I’m really proud of all of our staff.”