“I used to be in a department that was driven by management—it was ‘my way or the highway.’ There was no enthusiasm in the workforce, nobody smiled, nobody cared. A pay cut and a couple months later, I transferred to the Emergency department. There I was introduced to the UBT and never looked back. Our meetings are held as ‘equals’ alongside some of the most empathetic managers and supervisors, and we are trusting each other to do by what's right by the department and not by the individual.”