“I’m OK with the chaos and change of this situation — that’s the environment I thrive in. With all the changes that have come, we’re doing a great job. People are adjusting in the moment and really showing up for our patients. When you know that, you can’t be mad at anybody for a decision that’s made or a change that happens. Managing through the fear has been the biggest challenge. Some of our non-clinical staff rely on information from the media, and it’s confusing and has mixed messages. The best I can do is help alleviate the fear with the facts we receive from trusted sources in health care. I’m really proud of the way our staff have stepped up.”