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Team beginning to move from joint management to self-management, with most day-to-day decisions made by team members
Unit culture allows team to respond to changes quickly
Team can move from first local project to next improvement project and can apply more robust changes
Team measures progress using annotated run charts
In consultation with their sponsors, member-facing departments are getting direct input from the voice of the customer
Team must spread or adopt a successful practice
Archived content
Live, non-archived content
Long Teaser
A team process toolkit for Level 5 teams.
Nav Section
Topics
Communication
Metrics
Role
Frontline Managers
Frontline Physicians
Frontline Workers
UBT Consultants & UPRs
UBT Co-Leads
Date of publication
This has been edited
0
Team Level
Level 5
Path to Performance Dimensions
Team Process
Content Type
Toolkit
Content Goal
Instruct
Subject
Linksets
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Learn to love the data
Display data using run charts.
Ways to Take Action Now
Instruct
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Don't recreate the wheel
Spread your team's successful practices and adopt successful practices from others
Ways to Take Action Now
Instruct
***
Listen to your customers
Get input from Kaiser Permanente members and patients.
Ways to Take Action Now
Instruct
***
Up and Running
Go Exploring
Inspire
***
Training
Go Exploring
Inform