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Quality

Tips for Improving Health Screenings

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Identifying health risks is essential to Kaiser Permanente's mission

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Screenings for such diseases as colorectal and breast cancers, high blood pressure, diabetes and obesity help us proactively identify identifying health risks and early signs of disease Here are some ways everyone can help ensure our members stay as healthy as possible.

  1. During a visit, print out and review with the patient any screening gaps that are identified on his or her Proactive Office Visit summary.
  2. Use KP HealthConnect™ and/or panel management tools to identify and reach out to members who are due for a screening to check for high blood pressure or such diseases as colorectal or breast cancer.
  3. Have receptionists keep an eye out for age- and risk-appropriate members during office visits and target them for follow up by care providers.
  4. Create outreach scripting that personalizes the importance of preventive screenings.
  5. Designate a staff member to contact members who received at-home fecal immunochemical tests (known as FIT kits), to remind them to return them.
  6. Capture patients’ attention by posting or mailing brightly colored literature that explains how a test detects early signs of disease and can be life-saving.
  7. Work with your local radiology department to identify the best days and times for same-day mammograms, so patients can get the scan without an appointment.
  8. Contact hypertensive patients at pharmacy pick-up counters for blood pressure checks and consultations.
  9. Have clinical assistants and/or medical assistants increase the number of outreach calls and blood pressure checks.
  10. Invite a regional or local expert in prevention and screening to meet with your team to discuss how best to support regional and local initiatives without duplicating efforts.

 

Quality

Tips for Flu Prevention

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How to protect yourself and our members from this virus

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When flu season arrives, it’s important to stay well. As a matter of patient and workplace safety and professional pride, we can take steps to protect ourselves, our families, co-workers, and members and patients from flu and other infectious diseases. Here’s how. 

Vaccinate yourself and others

  • If you don’t get the flu, you won’t pass it on. The vaccine reduces the chance you will get the flu. Encourage others to get vaccinated, too.

Keep flu out of the air

  • Limit the time patients with suspected flu spend in open waiting rooms; separate them from others.
  • Offer surgical masks to people who are coughing or sneezing and encourage them to cover their coughs. Supply tissues, trash cans and hand sanitizer in waiting areas.
  • Place patients with flu in a private room.
  • Avoid unnecessary transport of infectious patients — and have them wear surgical masks outside their rooms.

Keep flu off of yourself. Follow standard and droplet precautions

  • Wear eye protection, gown and gloves.
  • Wear respiratory protection when in the room with the patient and until the air has cleared after the patient has left the room (about one hour), or if you are doing procedures that may aerosolize infectious particles.
  • Wash your hands often. Use hand sanitizer or wash with soap and water before and after all patient care.
  • Avoid touching your face, clothing or mask with your hands.

Keep the environment clean

  • Focus cleaning on high-contact surfaces: door knobs, elevator buttons, reception desks, exam tables, pharmacy furniture. 

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  • Reviewing upcoming ultrasound appointments to schedule reminder calls
  • Dividing call duties among different assigned staffers to ensure privacy
  • Calling a day in advance of appointments to discuss patient instructions

What can your team do to reach out to patients? And how could your team work with other teams to improve service? 

 

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  • Establishing a baseline measurement for how long moms are getting skin-to-skin contact with their new babies
  • Creating talking points of the benefits for both new baby and mother about this critical bonding
  • Communicating with staff to ensure a minimum of 60 minutes of skin-to-skin contact occurs post delivery

 What can your team do to explain the "why" behind what you are doing? 

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  • Using a checklist of important topics as a teaching tool for new parents at discharge with their new baby
  • Speaking with them at a time when they are most likely to understand and take in the information
  • Creating a script for nurses that doesn't feel rehearsed or fake

What can your team do to improve your communication with patients?

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  • Identifying asthmatic patients, who haven’t processed refills
  • Contacting in groups of five each week until every patient has been reached
  • Communicating the benefits of inhaled corticosteroids

What can your team do to proactively reach out to patients to help them manage their chronic conditions? 

 

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