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The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.

 

It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team:

 

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  • Creating a script to educate parents about the type and severity of pain their newborns might experience
  • Articulating clearly what steps health care providers would take to manage babies’ pain
  • Educating parents about pain management at admission to NICU instead of waiting until the issue arose

What can your team do to be proactive in keeping patients and their families informed during stressful times?

 

 

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