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  • Highlighting options for taking days off, such as life balance days, vacation time and the Family and Medical Leave Act
  • Encouraging a Thrive culture and extending lunch hours to allow for walks and fresh air
  • Hosting monthly wellness potlucks to bond and build team unity

What can your team do to ensure employees know about the benefits and policies that affect them? 

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  • Correcting wrong numbers in the Patient Member Handbook
  • Handling calls directly instead of routing to call center, adding voice mail and returning messages hourly
  • Wearing wireless headsets to take calls remotely

What can your team do to look at its work through the eyes of the patient? 

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  • Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
  • Communicating to staff and families about nap time, to be quiet and posting alerts
  • Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

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  • Standardizing pain medication schedules, and include follow-up calls after discharge
  • Reassessing patient and communicating with her when next med is scheduled
  • Reinforcing the idea that “every patient is my patient” and have "no-pass" policy

What can your team do to to put the patient at the center? 

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  • Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
  • Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
  • Color-coding bins of new meds to distinguish from a patient’s discontinued meds

What can your team do to plan ahead and prepare in advance to anticipate patient needs?

 

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  • Reformatting the log sheets to clarify tasks and reduce confusion
  • Discussing the goals of compliance regularly and setting deadlines for completing logs
  • Double-checking the logs to ensure quality of process and relieve patient anxiety

What can your team do to improve your work process? 

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  • Discussing the problem and identifying the process to establish a chain of custody
  • Creating a procedural map, highlighted with photos and standardized tasks
  • Distributing laminated copies to appropriate areas of lab

What can your team do to analyze and improve your workflow? 

 

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  • Including Mrs. Dash seasoning packets with meals
  • Writing scripts for personnel to educate patients
  • Getting informed on all diet options

What can your team do to look at a hospital stay through the eyes of a patient? 

 

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  • Reporting weekly on staff engagement with patients
  • Training and peer-to-peer coaching of staff
  • Educating physicians on awareness

What can your team do to leverage KP's unique tools for prevention to keep patients healthy? 

 

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  • Sharing scheduling data with collaborative departments
  • Setting boundaries to respect the other department’s needs and processes, like avoiding late-day appointments
  • Writing it down and gettng consensus so everyone can follow the procedure

What can your team do to work collaboratively with a sister department to improve the patient experience? 

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