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When the Game Changes, Change Your Game

A unit-based team at Kaiser Permanente's Capitol Hill Medical Center in Washington, D.C. helps its department adjust to a big jump in membership--and improves patient care at the same time.

Keeping Quality High, With More Patients

This Internal Medicine team unit­-based team made strides in helping patients keep high blood pressure under control. Then the Affordable Care Act brought in an influx of patients. Because many hadn’t had regular access to preventive care before, lots of them came in with high blood pressure—and team members had to regroup. They found innovative ways to welcome and care for their new patients, while improving service and quality for all members. Your team can do it too.

Here's What Worked

  • Providing loaner blood pressure kits to hypertensive patients who had trouble traveling to the clinic.
  • Mobilizing patients to phone their providers every day with their blood pressure readings, furnishing the information needed in just a couple of minutes, without filling up an entire appointment slot.
  • Increasing the number of free appointments available for blood pressure checks.

What can your team do to improve service and care for our members and patients? What else could your team do to help Kaiser Permanente provide high-quality, affordable care?

 

77%

of patients had well-controlled high blood pressure