Team-Tested Practices
Path To Performance
Library
LMP Focus Areas
Learning Portal
Contracts and Agreements
About LMP
Search Results

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Surveying employees about attendance policies
  • Creating guidelines around sick days, tardiness and dangling (not filling out time cards)
  • Rewarding successful employees with a formal lunch

What can your team do to reward and recognize one another?

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Communicating with the team
  • Asking how the team prefers to communicate or meet
  • Allowing team members to earn rewards for attendance

What can your team do to improve communication among its members? 

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Pairing a nurse with a buddy to help with patient response
  • Designating backups to the buddies
  • Communicating with the appropriate nurse the patient’s needs

What can your team do to allocate staff time and attention effectively and strategically? 

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Creating a rewards and recognition program for perfect attendance
  • Educating and coaching staff about attendance, improving communication and rebuilding trust
  • Creating flexible schedules, approving last-minute vacation requests and working to raise morale

What can your team do to reward and recognize one another? 

 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Correcting wrong numbers in the Patient Member Handbook
  • Handling calls directly instead of routing to call center, adding voice mail and returning messages hourly
  • Wearing wireless headsets to take calls remotely

What can your team do to look at its work through the eyes of the patient? 

( end node.html.twig ... )

(plain node.html.twig - needs theming)

( still node.html.twig ... )

  • Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
  • Communicating to staff and families about nap time, to be quiet and posting alerts
  • Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

( end node.html.twig ... )

Hank Fall 2016

See the whole issue

Five-Minute Fix Sharpens Team Focus

Article by
Byline
Tracy Silveria

Deck
Visual boards show team members what they need to know

Story body part 1

Wondering how to keep your meetings short and to the point? Stop by Gilroy Medical Offices in Northern California and watch a unit-based team power through its five-minute daily huddle.

On a Tuesday in October, the Family Medicine UBT for Station 1 gathers around a magnetic marker board filled with visual reminders and messages. Medical assistant and SEIU-UHW member Nabi Lopez takes her turn leading team members through the day’s staffing and scheduling assignments, a discussion of where they stand on key clinical goals and upcoming department events.

Exactly five minutes after they gather, a buzzer sounds, and the 10 nurses, physicians, clerks, pharmacists, EVS staff and others head off to start their day.

A new routine

Crisp meetings and high team engagement were not always the norm for the department.

“Prior to using visual boards, our meetings were few and far between,” says SEIU-UHW member Dawn Reyes-Takaki, a medical assistant and member of the original project team. “They were chaotic, filled with complaints and negativity. Staff felt that changes were forced on them with no input.”

Three years ago, a San Jose-based team studied performance improvement techniques in other organizations. One of the ideas that stood out was the use of visual boards. A larger group of managers, workers and improvement advisors agreed on necessary adjustments and a standard format for the boards, and selected Gilroy Medical Offices to test their use.

Need an Idea? Borrow One!

Subscribe to Communication